Terms & Conditions — Eight Weeks to Limitless
By purchasing a place on Eight Weeks to Limitless with Paula Smith Coaching, you agree to the following terms.
1. Programme and Booking
Eight Weeks to Limitless is an eight-week online group coaching and mentoring programme delivered by Paula Smith Coaching.
The programme consists of eight live online group sessions of approximately 80 minutes each, together with any supporting materials, reflection activities or resources provided during the programme.
Places are limited and your place is confirmed once payment, or the first agreed instalment where a payment plan is offered, has been received.
2. Payment
Payment is due in full at the time of booking unless a payment plan has been agreed or is available through the booking system.
Where you choose a payment plan, you are committing to payment of the full programme fee, not purchasing individual sessions. All remaining instalments remain payable according to the agreed payment schedule.
Failure to attend sessions does not cancel your obligation to make any outstanding payments.
3. Cancellation and Refunds
Your purchase is subject to any cancellation and refund rights you have under applicable UK consumer law. Nothing in these terms affects your statutory rights.
If you ask for the programme or associated services to begin during any applicable statutory cancellation period, you may be asked to expressly consent to this before delivery begins.
Outside any applicable statutory cancellation rights, your place is reserved specifically for you and programme fees are non-refundable once the programme has commenced.
If exceptional circumstances prevent you from continuing with the programme, please contact Paula Smith Coaching as soon as possible. Any alternative arrangement will be considered at Paula Smith Coaching's discretion and does not create an automatic entitlement to a refund.
4. Attendance and Missed Sessions
Sessions will take place on the dates and times communicated to you before the programme begins.
If you are unable to attend a session, that session will be considered used and no individual replacement session or refund will be provided.
Please join sessions promptly. If you arrive late, the session will still finish at its scheduled time.
If Paula Smith Coaching has to cancel or reschedule a session, reasonable arrangements will be made to provide the session at an alternative time.
5. Group Confidentiality
Eight Weeks to Limitless is intended to provide a supportive environment in which participants can speak openly and honestly.
Paula Smith Coaching will treat information shared during the programme confidentially, except where disclosure is required by law or where there is a serious risk of harm to you or another person.
As this is a group programme, you also agree to respect the confidentiality of other participants. Personal information, experiences or conversations shared by another participant must not be disclosed outside the group without that person's permission.
While Paula Smith Coaching will establish and reinforce this expectation, it cannot guarantee the actions of other participants and therefore cannot guarantee absolute confidentiality within a group environment.
6. Respectful Participation
Participants are expected to contribute to a respectful, supportive and inclusive group environment.
Different perspectives and experiences are welcome. Behaviour that is abusive, discriminatory, intimidating, deliberately disruptive or breaches another participant's confidentiality will not be accepted.
Paula Smith Coaching reserves the right to remove a participant from the programme where their behaviour seriously compromises the wellbeing, confidentiality or experience of the group.
7. Programme Delivery
Sessions are delivered live online via Zoom unless otherwise specified.
You are responsible for having appropriate internet access and equipment and, wherever possible, joining from a quiet and private environment in which you are comfortable participating.
Occasional technical difficulties experienced by an individual participant do not constitute cancellation of a programme session.
8. Coaching and Mentoring Disclaimer
Eight Weeks to Limitless provides coaching, mentoring, education and personal-development support designed to promote insight, self-awareness, clarity and purposeful action.
Coaching does not guarantee any particular personal, professional, financial or other outcome.
The programme is not therapy and is not a substitute for medical, psychological, psychiatric, legal, financial or other regulated professional advice.
You remain responsible for your own wellbeing and for all decisions and actions you choose to take as a result of participating in the programme.
9. Recording and Transcripts
Sessions will be recorded and made available privately to participants enrolled in the programme. Recordings may contain personal information and contributions from other participants and must be treated as confidential. They may not be copied, downloaded, shared or distributed outside the programme.
Participants may not record, photograph, screenshot or otherwise reproduce group sessions without the written permission of Paula Smith Coaching and the affected participants.
10. Intellectual Property
All teaching materials, exercises, resources, frameworks, presentations and methods supplied as part of Eight Weeks to Limitless remain the intellectual property of Paula Smith Coaching or their respective rights holders.
Materials are provided for your own personal development and may not be copied, reproduced, published, taught, sold, distributed or shared with others without prior written permission.
11. Founding Cohort and Feedback
The founding cohort is being offered at a reduced introductory price in return for participants being willing to provide honest feedback about their experience of the programme.
Providing feedback does not give Paula Smith Coaching permission to publish your name, photograph, testimonial or identifiable personal information for marketing purposes. Separate permission will be requested before any identifiable testimonial or feedback is used publicly.
12. Promotional Bonus
Where a complimentary Unlock Your Life™ Assessment is offered as a time-limited enrolment bonus, eligibility will depend on purchasing the programme within the deadline stated in the offer.
The assessment is complimentary and has no cash alternative.
13. Limitation of Liability
To the extent permitted by law, Paula Smith Coaching is not responsible for losses arising from decisions or actions you independently choose to take following coaching or mentoring.
Nothing in these terms excludes or limits liability where it would be unlawful to do so.
14. Changes to the Programme
Paula Smith Coaching may make reasonable changes to programme content, resources or delivery where necessary, provided that these do not materially reduce the overall service purchased.
Where circumstances outside Paula Smith Coaching's reasonable control affect programme delivery, reasonable efforts will be made to provide an appropriate alternative.
15. Governing Law
These terms are governed by the laws of England and Wales.
16. Agreement
By purchasing a place on Eight Weeks to Limitless, you confirm that you have read, understood and agreed to these terms and conditions.
