Terms & Conditions 

By booking coaching with Paula Smith Coaching, you agree to the following terms:

1. Payment & Booking

The full fee is payable in full at the time of booking unless otherwise specified.

Bookings are confirmed once payment has been received.

Sessions are scheduled via the provided calendar link.

2. Cancellation & Rescheduling

Please provide a minimum of 24 hours’ notice if you need to cancel or reschedule your session.

If you need to cancel a session with less that 24 hours notice, it may not be possible to reschedule.

Cancellations made with less than 24 hours’ notice where it is not possible to reschedule are non-refundable and the session will be considered used.

You may reschedule your session once, subject to availability.

If you arrive late, the session will still need to end at the scheduled time.

3. Confidentiality

All sessions are conducted in a confidential and supportive environment.

Information shared during sessions is treated with respect and privacy.

Confidentiality may be broken where there is a legal obligation to do so, or where there is a risk of serious harm to you or others.

Paula Smith Coaching may keep brief, anonymised session notes for professional purposes. These are stored securely.

4. Session Delivery

Sessions are delivered via Zoom.

Please ensure you are in a quiet, private space and able to join promptly at the scheduled time.

5. Coaching Disclaimer

This coaching provides personal development support designed to offer insight, clarity, and perspective.

It is not a substitute for professional medical, psychological, legal, or financial advice.

You remain fully responsible for your own decisions, actions, and outcomes following the session.

6. Recording

Sessions are not recorded as standard.

Transcripts of the sessions are stored on Zoom Cloud and used soley for private review for training and monitoing.

7. Intellectual Property

All materials, frameworks, and methods shared during the sessions remain the intellectual property of Paula Smith Coaching.

These may be used for your personal development only and may not be copied, shared, or distributed without written consent.

8. Limitation of Liability

Paula Smith Coaching is not liable for any decisions, actions, or outcomes arising from the session.

You acknowledge that coaching is not therapy and take full responsibility for your own wellbeing throughout.

9. Governing Law

These terms are governed by the laws of England and Wales.

10. Agreement

By booking your coaching, you confirm that you have read, understood, and agreed to these terms.